Refund policy

Return Policy
Thank you for shopping with us. We want you to love your tableware. Please review our guidelines for returns, exchanges, and damaged items.
1. Damaged or Defective Items
  • Immediate Coverage: Full refund or free replacement for items arriving chipped, broken, or defective.
  • Reporting Window: You must report damage within 48 hours of delivery.
  • Required Proof: Email or WhatsApp us clear photos of the damaged item and packaging.
3. Exclusions and Non-Returnable Items
  • Handmade Variations: Slight differences in glaze, color, or texture are unique features of handmade pottery and do not qualify as defects.
  • Final Sale: Custom orders, bulk commercial orders, and clearance items cannot be returned.
  • Used Items: Any tableware showing signs of use or washing will be rejected.
  • Change of Mind: 
To start a return, please reply to your order confirmation email or contact our support team.